We accept returns for change of mind, size and style changes for a Store Credit or Exchange Only within 30 days from the shipped date.
We only ask that the following requirements are met:
- The item/s must be returned unworn, unwashed, undamaged in brand new condition with all original tags and packaging.
If these conditions are not met, the return will be rejected and returned to you at your own expense.
All AU exchanges will incur an additional $12 process & shipping fee, this covers the cost of shipping your new item back to you. Follow the steps in our return portal to lodge your exchange.
- Store credit is issued via Gift Card and can be used to make a future purchase with no expiry date.
- Gift Cards cannot be refunded
HOW DO I ORGANISE A RETURN?
- To initiate a return, simply down the returns form here and include it in your returning parcel. If you cannot print the form, we will accept a handwritten or digital copy. Please include order number, name & email. No form, no credit.
- Check your items to ensure they are in perfect condition as we will not accept any items returned worn or damaged in any way.
- Ship your parcel back to the address provided on the returns form.
- We recommend using a registered post service to return goods and keeping a record of the tracking details. We will not be held liable for the loss of garments being returned.
- Once we receive your return, we will email you to confirm your refund or exchange/store credit that will be in the form of a gift card which can be used storewide with no expiry date.
SALE/PROMOTIONAL CODE ITEMS
All Sale items are Final Sale. No Exchanges/Refunds/Store Credit.
COST OF RETURNS
Return shipping costs must be paid by the customer.
Return shipping costs must be paid by the customer, we do not provide pre-paid return labels. Any costs involved will not be reimbursed. Our return shipping address will be provided on our returns form which is available here.
For our USA or Canadian customers, we suggest using your local postal service such as USPS or Canada Post.The first class package international service with USPS which takes 10-20 business days to arrive back to us and costs roughly $20-30USD.
This return shipping method is a suggestion only and you may use any other preferred method of your choice. If you choose to use your own shipping method we recommend using a registered post service to return goods, and keeping a record of the tracking details. We will not be held liable for the loss of garments being returned.
RETURN TO SENDER CHARGE:
If you fail to collect your parcel or you have put in an incorrect address and your order is sent back to us. You will be charged a fee of $25 which will cover the RTS cost that we are charged and to get the shipment resent back to you. If you do not want the order resent back to you there will be a $20 deduction from your refund or store credit.
If you fail to collect your parcel or you have put in an incorrect address and your order is sent back to us. You will be charged a fee of $20USD which will cover the RTS cost that we are charged and to get the shipment resent back to you. If you do not want the order resent back to you there will be a $20USD deduction from your refund or store credit.
We try to process returns as quickly as possible. Please allow 2-3 business days for your return to be processed once it has reached our returns address.
FAULTY OR INCORRECT ITEMS
Whilst we hope this never happens, if you do receive a damaged item, or have a manufacturing fault occur, please contact us immediately with a photo so we can assess the issue & establish a mutual happy outcome.
Faulty items need to be returned back within 7 days of receiving.
Any faults that occur after 6 months will not be accepted.
**Refunds will only be issued if the item is deemed faulty and cannot be replaced**
AFTER PAY RETURNS
If you choose to return an After Pay order, Please note; your personal agreement with After pay will still stand and you will continue to pay any scheduled repayments. You will be issued a store credit/refund for the sum of the returned item that you can use to purchase your desired piece!