We are Australian based so all times noted below are Australian Eastern Standard Time - AEST.
Please allow 1-2 business days for processing orders and to receive tracking number/Confirmation of order shipment (During non sale periods).
Any orders placed on the weekend or a public holiday will be dispatched the following business day.
We are not liable for wrong information given to us when shipping information is asked in check out point. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalising order.
Once an order is dispatched from our warehouse, Caye Collection cannot be held responsible for any delivery delays, missing, lost or stolen packages. If you are experiencing any of these issues, please contact the courier directly.
WHICH COURIER DO YOU USE?
Caye Collection uses Australia Post and DHL Express.
WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?
PLEASE BE AWARE THAT CAYE COLLECTION IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY NOR ARE WE RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS.
OUR PRICES ON OUR ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR WHEN PURCHASING AND IMPORTING TO YOUR COUNTRY.
THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES PRIOR TO PLACING AN ORDER.
CAYE COLLECTION IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES. PLEASE KEEP AN EYE ON YOUR SHIPMENT WHEN TRACKING NUMBER IS PROVIDED TO AVOID DELAYS.
Tax Threshold Guide
- Australia: Domestic orders will not incur taxes.
- USA: Orders over the value of 800 USD will incur import taxes and duties. Orders under this amount will not incur taxes or duties.
- NZ: Orders over the value of 400 NZD will incur import taxes and duties. Orders under this amount will not incur taxes or duties.
- UK: Orders over the value of €150 EUR will incur import taxes and duties, and 15 £GBP will incur VAT. Orders under these amounts will not incur taxes or duties.
- CAN: Orders over the value of $20 CAN will incur import taxes of 5-13% and duties of 18%. Orders under these amounts will not incur taxes or duties.
If your country is not listed above and you are unsure of the tax thresholds that apply, we suggest contacting your local DHL support to provide further information. -
If you choose to reject/refuse delivery due to customs fees there will be a $70AUD return fee deducted from your refund/store credit to cover return shipping due to your refusal. This is non-negotiable.
TRACK YOUR ITEM:
All Caye Collection purchases will come with a tracking number supplied to you in your order dispatch confirmation email.
Please find your location below.
Copy & paste the tracking into the 'track your order' links provided.
If you require further assistance please contact us with your tracking number.
AUSTRALIA POST: TRACK YOUR ORDER
DHL EXPRESS: TRACK YOUR ORDER
SALE PERIODS DISPATCH TIMES
• Please allow between 2-4 business days for your order to be processed due to high order volumes.
• Due to high volumes of orders/emails during sale periods- if wrong items are ordered during sale periods we can not take responsibility for changing the order before pick up of shipment.
• Once a sale order is placed we can not add or remove items to or from the current placed order. A new order will have to be placed for additional items & items not wanted will have to be returned.
PRE ORDER ITEMS:
If you purchase other NON PRE ORDER items in the same order as a pre order item, we will hold your entire order back until the pre order item arrives before dispatching. If you would like to order PRE ORDER and NON PRE ORDER items we recommend you do this in separate transactions so you can get all your items as soon as they are available.